How quickly do you respond to calls in Evanston?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Evanston the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes β Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in IL, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Evanston, IL and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Evanston take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Evanston?+
Yes, we perform pre-purchase and pre-listing inspections throughout Evanston with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Evanston too?+
Beyond Evanston, our crews regularly service the surrounding Evanston, IL area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
